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Check if Your Firewall Allows Power BI Direct Connection to Deep Space
Check if Your Firewall Allows Power BI Direct Connection to Deep Space

How to work with Proxy and Firewall issues when connecting directly to a Deep Space cloud database

Luke Johnson avatar
Written by Luke Johnson
Updated over a week ago

Method 1

If you have Telnet installed, you can use:

Start Menu > telnet

o data.deepspacesync.com 3306

You should receive a response that looks something like this:

Method 2

You may also try to check that a direct connection is allowed to Deep Space using this command in PowerShell:

Test-NetConnection -ComputerName data.deepspacesync.com -Port 3306

If this responds with TcpTestSucceeded: False, then you need to:

  • Allow Port 3306 through the Firewall to this PC

  • Ensure there is no TCP blocking to the data.deepspacesync.com URL

Method 3

You can also try using psping.

  1. Download psping

  2. Start a Command Prompt at that location

  3. Use this command:

psping data.deepspacesync.com 3306

You should receive response like:

Method 4

Sometimes, a VPN connection will block access to Deep Space. Try disconnecting your VPN to see if connectivity to Deep Space is restored.

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